I said that Government needs to:
* make the whole system more transparent (DWP are not allowing performance data to be published until about this time next year) to enable the spread of best practice, better continuity planning and more effective competition
* Ensure that DWP monitor how the work programme is/isn’t working for the hardest to help (e.g. refugees, homeless etc)
* Ensure that Merlin and the arbitration board are in place asap and DWP must have a communications drive around what these mean and (more importantly) what they don’t mean ie if you have signed up to a crap contract, it won’t protect you from your crap contract
